Landlord won't fix the bad wiring?
Force their hand instantly for $1500 MXN with our
legal deferred rent service.
All tenants in Mexico City are legally protected from:
Safety, hygiene, structural issues
New crevices in the walls? Problems with mold?
Surprise damages
Don't let them take it out of your deposit.
Water shortages in the building
Not sure if it's CDMX or the building? Read on.
Wiring and plumbing
Don't pay for what's not yours.
If you are stuck in a lease and the landlord won't make repairs, our attorneys have an instant, legal way to force your landlord to fix the problem in Mexico City.
Pro Tip 1 - Take lots of photos of the problem and take screenshots of conversations with your landlord, especially when they ghost you, outright refuse to fix something, or they ask you to pay for it.
Pro Tip 2 - Do not attempt to pay for repairs yourself or withhold rent money in exchange for repairs. You can't do that here legally.
Ready for instant help? Start here
With our digital process you can handle this from the couch or from traffic:
We'll send you a signed letter by an attorney explaining that under Mexico City laws, you will be depositing your rent with the government until the court is satisfied with the repairs. It will contain evidence you upload as well as legal protections - they cannot force you out when you do this. Most landlords realize they need to act quickly to fix the problem and get someone there soon.
Focus first on getting your repairs scheduled. If your landlord is still dodging you, you'll have an email waiting with a link to your secure document portal. We'll ask you to upload things like your lease, your ID, a recent utility bill, and photos and screenshots of the damages. You can always come back to the portal and share more later if the problem gets worse.
In Mexico, we call paperwork and standing in line "talacha" - let us do it for you! During this part we will go to two different government offices and file different complaints with the city. We run this process rapidly, and the court notifies your landlord within 48 hours. Now your landlord knows you mean business.
We will generate a payment voucher at the Federal bank with a unique code for your case. We will share this in your document portal and you will get an email that it's ready. From most Mexican banking apps you can pay your rent with a transfer using the codes on the voucher.
Screenshot the payment and send to your landlord. Then upload it back to us - we'll send you a reminder. If you need to deposit cash or other methods we will send those instructions too.
If you are new in Mexico and need a debit card and banking app fast, see our article: Banking Resources for New Arrivals
If the problem is solved, pay your rent next month the normal way as agreed in your lease.
By this point nearly everyone's issues are solved. But if you have an absent landlord or are in a building with a big administration company, things might move slower. You are legally entitled to pay rent like this for the remainder of your contract if you want.
We'll file each month for you at no extra cost - just do us a favor and recommend us to someone in need! Keep taking those photos and screenshots. We'll send you an automatic reminder when it comes time for next month's rent, and we'll include any new evidence you upload. We'll send you a new payment voucher, you deposit at the bank, and the process repeats. We'll also send you another letter for your landlord with your new evidence attached.
Tired of reminding, negotiating, pleading to your landlord for that repair to get done? Change the balance of power with your landlord instantly for a flat fee of $1500 pesos.
- Instant landlord letter documenting their negligence that protects you
- Easy uploads through our document portal
- Court filings on your behalf
- Automatic updates tracking your process
- 20% cash back in Tenant Rewards Balance - apply to next year's lease negotiation or other services
How legal deferred rent works: In Mexico City, you are allowed to deposit your rent to the Federal government instead of your landlord if they have not made the correct repairs. We will generate the necessary forms and you will pay your rent directly by electronic transfer to Banco Bienestar. This kicks off a court process where the landlord must prove to the court that they have fixed the problems before the court gives them your rent money. Don't worry, we're not suing anyone - it's a procedural process of deferred rent in exchange for repairs, exactly what you need to apply the correct leverage. Most people don't do this because they don't have time for the court; we take care of that part for you.
What's in the instant landlord letter?
When you complete registration and payment, our system will email you a customized letter signed by a Mexican attorney addressed to your landlord with the following information:
- You will be depositing this month's rent, and all future months, at Banco Bienestar until the court decides that the repair has been completed. The court decides when to release the funds. This makes it clear to the landlord that their best option is to fix the problem now, so that you can pay them rent directly instead of continuing with the process.
- You can legally stay there for the duration of your lease, and keep paying rent to the court indefinitely until they solve the problem.
- If the landlord continues to refuse to make the repair, you can abandon your lease at no penalty to you. You hold the cards and decide whether you want to stay or go.
- If the landlord attempts to evict you or retaliate in any way, we will notify the court.
- We will include photographic evidence from the landlord to prove the repair has been completed.
You can share this letter instantly with your landlord and see how quickly that gets them to take care of the problem. Screenshot anything else the landlord says that you want us to share with the court - you will have a chance to upload it later and we'll include it in your court filings. The court system is saturated in Mexico City, there is a shortage of clerical workers, and it could take months for the landlord to get your money.
What's covered under this process?
Safety and hygiene - anything dangerous, moldy, broken plumbing, etc.
Structural failures including new cracks and crevices that show up in the walls. This city is always shifting. If your landlord waves it off, the court won't.
Wiring - we can't figure out why landlords here think their tenants should be paying the electrician. You didn't break it! The answer is no. You would never have plugged in two Pioneer DJ tables, a hairdryer, the Ninja, and the washing machine all at once.
Surprise damages you discover that were not disclosed when you signed the lease. This is one of our favorite tactics, especially if they are trying to get you to pay for it.
A lurking landlord. If you have a landlord that is always popping up to "check on you," we can make that go away. They can only legally visit for emergency repairs or with your approval with 24 hours' notice.
Water shortage due to problems in your building (not due to CDMX water supply shortages